Shipping Policy
Processing Time:
All orders are processed within 2-3 business days. Orders are not processed on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout.
Standard shipping typically takes 5-7 business days.
Expedited shipping options are available for an additional cost and can take 2-3 business days.
Shipment Confirmation & Order Tracking:
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes:
Our website is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages:
Our website is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Return Policy
Returns:
We accept returns within 30 days of the original purchase date. Items must be unused, in their original packaging, and in the same condition that you received them.
To initiate a return, please contact our customer service team at [email address] with your order number and details about the product you would like to return. We will respond promptly with instructions on how to return items from your order.
Non-returnable Items:
Several types of goods are exempt from being returned, such as perishable goods, custom products, and sale items.
Refunds:
Once your return is received and inspected, we will certainly process your refund. We will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email address].
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email address] and send your item to: [return address].
Return Shipping:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact Us
If you have any questions about our Shipping & Return Policy, please contact us at bedroommedias@gmail.com